Quality Customer Service
Upholstery Design Solutions is a manufacturer and supplier of commercial, and home furniture solutions. We specialise in the manufacturing and upholstering of furniture from start to finish and we understand the unique and demanding requirements of the current market. Therefore, we guarantee these things:
It is important to us that every client feels 100% satisfied. Therefore, we promise to do the things we say we are going to do.
While we will make every effort to ensure that there are no problems with your home or business furniture, from time to time unforseen problems can occur. Our customers judge us less by the problem and more by the way in which we resolve it. Therefore, should a problem arise, we will not pass the blame to our supplier, freight company, or any other third party. It is our problem and we will make every attempt to resolve it as quickly as possible to ensure that we deliver our commitments to you.
All our products will be suitable for the application in which we offer them. We will provide you with an easy to understand warranty and care instructions.
No two clients are the same and every client has their own individual needs. We will use our experience and expertise to help you, our client, in whatever it is that you need. No job is too big or too small. We will take every opportunity to fulfil your requests.
We will keep it simple. Our clients have more important things to worry about.
Our promise to you
- We will respond to every enquiry within 48 hours.
- We will provide onsite consultation to any customer issues within 3 business days.
- We will start to resolve the customer issue or complaint within 5 business days.